Privacy Policy

Last updated: January 2025

Who We Are

This Privacy Policy describes how Livaro US LLC (“we”, “us”, or “our”) collects, uses, and safeguards information when you visit xtrailor.com, back the X Trailor P22 multi-tool, or interact with our services. Our office mailing address is 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Information We Collect

Information you provide directly

  • • Contact details such as name, email address, phone number, and shipping address
  • • Account information if you create an xtrailor.com profile or subscribe to updates
  • • Kickstarter pledge information that is shared with us so we can fulfill your reward
  • • Support requests, survey responses, or other communications you choose to send

Information collected automatically

  • • Device and browser details, IP address, and general location derived from your IP
  • • Usage information about how you navigate our website, accessed pages, and referral sources
  • • Cookie and similar technology identifiers used for analytics and personalization

Payment information

Payments for pre-orders or add-ons are processed by trusted third-party providers (such as Kickstarter, Stripe, or Shopify). We do not store your full payment card details, but we may receive limited information (e.g., the last four digits of a card, payment status) necessary to confirm a transaction.

How We Use Your Information

  • • Fulfilling pre-orders, shipping rewards, and providing product support
  • • Communicating with you about updates, surveys, events, and customer service matters
  • • Operating, maintaining, and improving our website, products, and business operations
  • • Personalizing content, measuring campaign performance, and running promotional activities
  • • Meeting legal obligations, resolving disputes, and enforcing agreements

Legal Bases for Processing (EEA/UK Visitors)

Where required by law, we rely on contractual necessity (e.g., fulfilling your pledge or purchase), legitimate interests (e.g., improving our services, preventing fraud), legal obligations, or your consent (e.g., optional marketing emails) as legal bases for processing.

Cookies and Analytics

We use cookies, pixels, and similar technologies to remember your preferences, understand how visitors interact with our site, and measure marketing performance. You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

How We Share Information

  • • Service providers that assist with fulfillment, analytics, communications, and marketing
  • • Payment processors and crowdfunding platforms that handle pledge or order transactions
  • • Logistics and warehouse partners to deliver your X Trailor P22
  • • Professional advisors (lawyers, accountants) and authorities when required by law

We do not sell your personal information. We also do not allow our service providers to use your data for their own marketing without your consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal and accounting obligations, and to resolve disputes. When information is no longer needed, we delete or anonymize it.

Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

  • • Access, correct, or delete the personal information we hold about you
  • • Opt out of marketing communications by using the unsubscribe link or contacting us
  • • Request portability or restriction of processing where applicable law grants those rights
  • • Appeal or lodge a complaint with your local supervisory authority if you believe your rights are infringed

We will respond to verified requests within the timeframes required by law. For identity protection, we may need to verify your request before acting on it.

Children’s Privacy

Our products and services are intended for adults and are not marketed to children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will delete it promptly.

International Data Transfers

We operate in the United States and may transfer your information to other countries where we or our service providers operate. When we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on xtrailor.com with an updated effective date. If we make material changes, we will provide additional notice as required.

Contact Us

Questions or requests regarding your privacy can be sent to [email protected] or mailed to Livaro US LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.